OUTSOURCE YOUR IT DEPARTMENT
24/7 Managed IT
Unlimited Tier 1 Help Desk calls
Less than 30 second response time by a trained technician
Over 92% of computer issues resolved in real time
Support of over 125 IT & Help Desk technicians with over 225 software certifications
10 offices strategically located across the country
Average time to answer Help Desk calls: 30 seconds
Average time to ticket resolution: 21 minutes
91% of calls answered in less than 10 seconds
No Downtime for the transition
Monthly detailed reporting
Host Intrusion Prevention System
Monitor important operating system activities to watch for intrusions
Automatically detect, cleanse and quarantine suspicious files
Fileless Malware Protection
Protect against malware that have no files to execute
Contain 100% of known and unknown threats instantly
Statically and dynamically analyze unknown threats in the cloud
Signatures updated automatically without interruption
Why OUTSOURCE TO J.J. CASTLEMAN?
Outsourcing your IT department to the experts at J.J. Castleman protects you from unexpected troubles and unreliable systems. We create innovative, yet effective solutions to help your business run smoothly.
Increase Your Performance
Our proprietary methods give you the better tools, technology and best practices.
Reduce Operational Downtime
IT experts ensure your systems are running with proactive monitoring and maintenance.
100+ Technicians and 225+ Certifications, we get the right expertise for your business needs.
Highly Trained Technical Staff
At a fraction of the cost to hire, train and manage your own internal IT staff.
Dedicated IT Support
Get answers when you need from remote support specialists and field technicians.
Manage your budget and cash flow without unexpected and expensive surprises.